For Homeowners
Keep control of each milestone payment until you are ready to release it.
ServeStone gives homeowners a safer, more structured way to fund home projects without paying the contractor everything directly upfront. For pre-funded milestones, the contractor submits photos and other agreed documentation as the work progresses. You review the submission, ask questions when needed, and decide when you are satisfied and ready to authorize payment.
More control before payment.
Funding can be arranged in advance, but payment does not proceed merely because the contractor submits the milestone. You review the documentation and decide when to authorize payment.
Payment waits for your decision.
For the standard homeowner-approval path, the contractor’s submission does not automatically trigger payment. You review the milestone, the requested amount, and the photos or other agreed documentation connected to it. You can ask questions, request more information, propose a partial release, raise an issue, or authorize payment when you are satisfied and ready to move forward.
You control the release decision
You decide whether the milestone submission supports authorizing payment. Contractor submission alone does not release the payment.
Review before authorizing
See the milestone scope, requested amount, photos, documents, and contractor explanation before making your decision.
Ask for what you need
Ask a question or request additional photos, documents, or clarification before authorizing payment.
Release all, release part, or raise an issue
Authorize the requested amount, propose a partial release, or raise an issue when the submission does not support the full request.
A clear process from project agreement to payment decision.
Review the project structure.
Review the scope, milestones, amounts, documentation expectations, and funding schedule prepared with the contractor.
Arrange milestone funding.
For a pre-funded milestone, arrange the applicable project funding through the selected financial provider.
Follow the project milestone.
See the milestone’s agreed scope, amount, funding status, and expected contractor documentation.
Review the contractor’s submission.
Review photos and other agreed project records connected to the milestone and payment request.
Record your decision.
Authorize payment, ask a question, request more documentation, propose a partial release, or raise an issue.
Follow the payment status.
See authorization and payment processing as separate stages in the project record.
Make the payment decision with the project record in front of you.
ServeStone connects the contractor’s milestone submission to the project terms and payment request it supports. Instead of searching through separate texts, emails, photo folders, and invoices, you can review the relevant information as one organized milestone record.
Possible milestone records
You decide when the milestone is ready for payment.
01
Authorize payment
Authorize payment when you are satisfied with the milestone submission and ready for the payment process to proceed.
02
Ask a question
Ask the contractor to clarify the work, amount, or documentation before you decide.
03
Request more information
Request additional photos, records, invoices, or explanations.
04
Propose a partial release
Authorize part of the requested amount while leaving the remainder unresolved.
05
Raise an issue
Record a concern that requires additional attention before the payment decision is completed.
Keep the decisions connected to the project.
ServeStone keeps milestone submissions, homeowner questions, contractor responses, payment authorization, processing status, and the resulting payment record connected from one stage to the next.
Funding arranged in advance. Documentation reviewed by you. Payment authorized when you are ready.
Bring more control to your next home project.
Use pre-funded milestones, organized project documentation, and recorded payment authorization to create a safer process for you and your contractor.